Privacy Policy
Trifectify LLC ("Trifectify," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, submit a form, book a demo, communicate with us, or use our services, including our Chat2Checkout product and related marketing, automation, and customer communication services.
By using our website, submitting information to us, booking a demo, or communicating with us, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Business name
- Email address
- Phone number
- Website URL
- Social media handles
- Job title or role
- Information about your business, goals, or needs
- Demo booking details
- Messages, inquiries, or support requests
- Any other information you choose to provide
We may also collect technical and usage information automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visit
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We may use the information we collect to:
- Respond to inquiries
- Schedule and manage demo calls
- Provide information about Chat2Checkout and our services
- Communicate with prospects, leads, customers, and partners
- Provide customer support
- Send appointment confirmations, reminders, and follow-up messages
- Improve our website, products, services, and customer experience
- Manage sales, onboarding, and account communications
- Analyze website and marketing performance
- Maintain security and prevent fraud
- Comply with legal obligations
3. SMS and Text Message Communications
If you provide your phone number and opt in to receive SMS messages from Trifectify LLC, you agree to receive text messages related to your inquiry, demo booking, appointments, reminders, customer support, account updates, and service-related communications.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of SMS messages at any time. You may reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing any product or service.
We do not sell, rent, or share SMS opt-in consent, phone numbers, or SMS-related personal information with third parties for their marketing purposes.
4. Demo Bookings and Chat2Checkout Inquiries
When you book a demo or request information about Chat2Checkout, we may use the information you provide to:
- Confirm your demo appointment
- Send reminders about your scheduled demo
- Follow up after the demo
- Answer questions about Chat2Checkout
- Determine whether our product or services may be a fit for your business
- Provide onboarding or support if you become a customer
If you choose to opt in to SMS communications during the demo booking or inquiry process, we may contact you by text message for the purposes described above.
5. Email Communications
If you provide your email address, we may send emails related to your inquiry, demo booking, services, account, or business relationship with us.
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
Transactional, service-related, or support emails may still be sent when necessary to provide our services or respond to your requests.
6. Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve performance, measure marketing effectiveness, and personalize user experience.
You may be able to disable cookies through your browser settings. Some parts of our website may not function properly if cookies are disabled.
7. How We Share Information
We may share information with trusted service providers who help us operate our business, such as:
- Website hosting providers
- CRM platforms
- Email and SMS communication platforms
- Calendar and demo booking tools
- Payment processors
- Analytics providers
- Customer support tools
- Automation and workflow software providers
These service providers are only permitted to use information as needed to provide services to us.
We may also disclose information if required to comply with the law, protect our rights, prevent fraud, enforce our agreements, or complete a business transaction such as a merger, acquisition, or sale of assets.
8. No Sale of Personal Information
We do not sell your personal information.
We do not sell, rent, or share SMS opt-in consent or phone numbers with third parties for their own marketing purposes.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, respond to inquiries, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.
If you would like us to delete or update your information, you may contact us using the information below.
10. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Choices
You may request to access, correct, update, or delete your personal information by contacting us.
You may opt out of SMS messages by replying STOP.
You may request SMS assistance by replying HELP.
You may unsubscribe from marketing emails using the unsubscribe link in our emails or by contacting us.
12. Third-Party Links
Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
13. Children's Privacy
Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Trifectify LLC
93 Wilson Road, Bedford, MA
Email: Contact@trifectify.com
Phone: +1 (781) 999-4858
Website: www.trifectify.com