At Trifectify LLC (“Trifectify,” “we,” “us,” or “our”), we value your privacy. This SMS Privacy Policy explains how we collect, use, and protect information when you opt in to receive SMS messages from us. This policy applies to all SMS communications sent by Trifectify, including alerts, promotional messages, reminders, appointment confirmations, and customer-service communications.
1. Information We Collect
When you opt in to receive SMS messages from Trifectify, we may collect the following information:
Your mobile phone number
Your name, if provided
Any information you send to us via SMS (e.g., replies, inquiries, or support messages)
Interaction data, such as whether messages were delivered, opened, or replied to.
We do not sell any of your personal information.
2. How We Use Your Information
We use the information collected through SMS communications to:
Send appointment reminders, confirmations, or updates
Provide customer support and respond to questions
Deliver marketing and promotional messages (only when you have opted in)
Send account notifications or service-related alerts
Improve our services and communication workflows
Maintain compliance with federal and state telecommunications regulations
3. Consent to Receive SMS Messages
By providing your mobile number to Trifectify, you agree to receive SMS messages from us.
Your consent is not a condition of purchase.
You can opt out at any time by replying “STOP” to any message we send.
4. Opt-Out and Help Instructions
To stop receiving SMS messages: Reply “STOP”
To receive assistance: Reply “HELP”
Once you opt out, you will no longer receive SMS messages unless you re-opt in.
5. Message Frequency
Message frequency may vary based on your interaction with Trifectify. Standard message and data rates from your carrier may apply.
6. Data Sharing & Disclosure
We do not sell, rent, or trade your personal information.
We may share your phone number or SMS interaction data only with:
Service providers that send text messages on our behalf (e.g., Twilio, HighLevel, or other telecommunications partners)
Regulatory bodies, if required by law
Internal teams within Trifectify for customer support or service delivery
These parties may only use your information as necessary to provide their services to us.
7. Data Security
We take data security seriously.
Trifectify uses commercially reasonable security measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet or mobile networks is entirely secure.
8. Your Rights
Depending on your location, you may have the right to:
Access your personal information
Correct inaccurate data
Request deletion of your information
Limit processing of your data
Withdraw consent for SMS communications at any time
To submit a request, contact us at:
[email protected]
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect the personal information of minors. If we become aware that we have collected such information, we will delete it promptly.
10. Changes to This Policy
We may update this SMS Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
11. Contact Us
If you have questions about this policy or your SMS data, contact us at:
Trifectify LLC
Bedford, Massachusetts
Email: [email protected]
Phone: +1 844-967-2063
Website: www.trifectify.com